Terms and conditions

Version 22 October 2026

1. Seller and contact

Isla Calma is the online shop of EcomVision, Dutch Chamber of Commerce number 90328000, VAT identification number NL003004420B13. Postal and return address: Rumpenerstraat 4-A, 6443 CD Brunssum, the Netherlands. Office in Spain: C/ Denia 40, 03759 Benidoleig, Alicante. You can contact us at info@ecomvision.nl and +31 (0)85 800 9990.

2. Products

The product description determines the contents, size and version. Where stated as ‘1 item, random version’, you receive one item from the assortment. A photograph showing several versions does not mean you are buying a set. Original product photographs show the item; additional AI-generated lifestyle images are for inspiration and other items shown are not included. Your statutory rights regarding an incorrectly described item or an item delivered that differs from its description remain unaffected.

3. Prices and shipping

Prices are in euros and include VAT. Before ordering, you will see the items, shipping charges and total. Standard shipping charges: the Netherlands €6.95, free from €75; mainland Spain €5, free from €50.01 (over €50); Belgium, Germany, Luxembourg and mainland Portugal €9.95, free from €100; France, Austria, Denmark and Poland €12.95, free from €125; mainland Italy €14.95, free from €150; Czechia, Hungary, Croatia, Latvia, Lithuania, Estonia, Finland, Romania, Slovenia and Slovakia €17.95, free from €175; Bulgaria, Greece, Ireland and Sweden €19.95, free from €200. The free-shipping threshold applies to the product total after discounts, excluding shipping. Checkout checks the delivery address. For island destinations with automatically calculated shipping, an island surcharge of €3 per order applies, including above the free-shipping threshold. Throughout Belgium and Luxembourg, the standard country rate and free-shipping threshold apply without an island surcharge or regional exception. For islands and exceptional areas without an automatic rate, you cannot check out directly; please contact us first. Any other arrangements and costs are agreed before an order is placed.

4. Ordering and payment

You can order as a guest. An item in your basket is not yet an order or a backorder. Check your order, delivery address, delivery times and total. By clicking ‘Order and pay’, you place an order with an obligation to pay. We confirm receipt by email. An acknowledgement of receipt does not, by itself, mean payment has succeeded; the payment status determines this. Payments are processed through PAY.nl. The methods available for your order are shown at checkout, including iDEAL / Wero, Bancontact and Credit & Debitcards. The standalone Wero wallet is not available. Backordered items are also paid for when ordering. A failed or abandoned payment does not count as a successful payment.

5. Delivery and backorders

Available items have an expected delivery time of 5–10 working days. Backordered items show an expected delivery period with a buffer. This is an estimate, not a guaranteed delivery date. If your order contains a backordered item, we ship all items together once everything is available; available items also wait for this. If there is a delay, we inform you and you can contact us about cancellation and a refund. Your statutory rights in the event of late delivery remain unaffected. We choose PostNL, DHL, Correos or another suitable carrier based on the item, origin and delivery addresses, quantities and packaging. Any announced future faster delivery applies only when expressly stated for your order.

6. Withdrawal and returns

You may withdraw from your online purchase without giving a reason up to and including 14 days after the day of receipt. Where items from one order are delivered separately, the period begins after receipt of the last item. You may also withdraw before receipt. Notify us clearly at info@ecomvision.nl or use the online withdrawal form. Use of the form is not compulsory. After notifying us, you have 14 days to return the items to EcomVision — Isla Calma, Rumpenerstraat 4-A, 6443 CD Brunssum, the Netherlands.

For an ordinary return during the withdrawal period, you pay the direct return shipping costs yourself. You choose the carrier; the price depends on the country of origin, dimensions, weight and the carrier’s rate. Keep proof of postage. Pack carefully, preferably in the original packaging; that packaging is not a condition of your right of withdrawal. You may inspect the item as you would in a shop. Use beyond this may result in a reduction in value.

If you withdraw from the entire order, we refund the purchase amount and the original standard delivery costs, but not a surcharge for a more expensive delivery option you selected. For partial withdrawal, the original shipping charges remain applicable. We refund within 14 days of your notification and may wait until we receive the items or your proof of postage, whichever occurs first. Refunds are made without charges using the same payment method, unless you expressly agree otherwise. See also Returns for the model form.

7. Defects and complaints

A product must meet what you could reasonably expect. If an item is defective, damaged or incorrectly supplied, contact us with your order details and a description of the problem. Photographs may help, but do not limit your statutory rights. We pay the necessary return costs in the event of a defect or incorrect delivery. We seek an appropriate remedy under the law. These terms do not limit mandatory consumer rights.